Solutions-driven programmer with a three-year track record of commended performance in modular and object-oriented programming. Well-versed in all phases of the software development lifecycle & Agile practices, with a well built working knowledge of algorithms and data structures.
Product Technical Owner/Lead developer of EF Siebel CTI Connector for Cisco Finesse integration using Siebel Communications API. Responsible for further development, maintenance and deployment support for EF Siebel CTI Connector. Modifications in Siebel Communications Panel (IP2015) [video].
Product Technical Owner/Lead developer of Media Routing Engine for Cisco UCCX. Responsible for development, documentation, maintenance and deployment support.
Part of dev team working on Expertflow Chat Solution, involved in design, code, documentation and deployment support of EF Chat Server & Media Routing Engine. Involved in Chat Bot(s) integration for Hybrid Chat (Customer – Bot – Agent) design. Developer of Agent Chat Gadget for EF Chat Server.
R&D about Cisco Contact Center products (mostly UCCX), including feasibility to develop SocialMiner Chat & Email Wrap-up support in EF Wrap-Up Gadget.
R&D about CTI Integration with Oracle JD Edwards Enterprise one, BMC Remedy with Smart IT, Oracle R12 E-Business Suite, SAP Hybris Cloud for Customer (C4C), Microsoft Dynamics Unified Service Desk and Siebel Communications Panel integration with Chat. Documentation about Technical Feasibility and integration possibilities.
Integration of un-managed dll in managed C# app & in Java EE app via JNI for security purposes.
Worked as a part of Classification & Clustering team for NLP applications.
Configuration and evaluation of different libraries and tools related to NLP domain.
Up-gradation of PolyVista Text Analytics Engine and implementation of various algorithms for Analytics Engine’s features.
Following list states projects which I have worked on during my professional carrier
Visual C++ toolset-V90, toolset-V140
Angular CLI, Typescript
Node.js 8.0+ with TypeScript, Express
Java EE 7,8
.NET backend dev, wpf, linq, Windows Forms
Apache ActiveMQ JMS & CMS, Apache Kafka
Socket.io, Zero MQ
JUnit, Mocha + Chae (Node.js + Typescript), Googletest (VC++)
OATS, OpenScript Functional & Load Test Scripts (Web)
Siebel CTI Driver
MSSQL Server (T-SQL)
Cisco DevNet Sandbox, Cisco dCloud, Azure Cognitive Services, Google Firebase
Git, GitHub, Bitbucket, JIRA, Visual Studio Team Foundation Services, Google Calendar
NGINX Reverse Proxy
Advanced Installer, Docker (CentOS)